Refund Policy
30-Day Money-Back Guarantee
- US-based customers are entitled to a 30-day money-back guarantee on all products except for the Classic models of the Private Build series.
- Please ensure products are returned in their original packaging, with all components, certificates, and accessories and without signs of use.
Little Sister Private Build Classic & Step Sister Private Build Classic custom-built guitars:
- Before starting your build: Refund 90% of your deposit.
- After starting your build: Refund 90% of your deposit if we manage to sell the guitar at full price.
- If the guitar cannot be sold at full price, no refund is guaranteed (a partial refund may be granted in some cases)
- Failure to complete the final payment within 30 days of receiving the final payment request will be considered as a cancellation